Privacy Policy

Last updated: 18/06/2026

This Privacy Policy explains how we collect, use and protect personal information submitted through this website.

For the purposes of data protection law, Conquer Learning is the data controller for the personal information collected through this website.

1. Who we are

Conquer Learning is an alternative provision education provider based in the East Midlands. Conquer Learning is a limited company registered in England and Wales (CRN 16503125).

2. What personal information we collect

The only personal information collected directly through this website is information submitted through our enquiry form.

The enquiry form asks for:

• First name and last name

• Email address

• Phone number

• Message

The message field is free text. Depending on what you choose to include, your message may contain additional personal information about you, a child, a parent or carer, or another person.

Please only include information that is relevant to your enquiry. If your enquiry relates to a child or young person, please avoid including sensitive details unless they are necessary at this initial stage.

3. How we use your information

We use information submitted through the enquiry form to:

• Respond to your enquiry

• Contact you using the details you have provided

• Understand the nature of your enquiry

• Provide information about our provision, services, referrals or admissions process

• Keep a record of the enquiry and our response where appropriate

We do not use enquiry form submissions for marketing unless you have specifically asked us to contact you for that purpose.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using personal information.

For general enquiries submitted through the website, we usually rely on legitimate interests. Our legitimate interest is being able to respond to enquiries and provide information about our alternative provision services.

Where an enquiry includes information about a child, education needs, behaviour, safeguarding, health, SEND, inclusion, exclusions or other sensitive matters, we will only use that information where it is necessary and appropriate for handling the enquiry, considering whether we may be able to support the child or young person, or taking appropriate follow-up action.

Where required, we may rely on additional lawful bases under data protection law, including where processing is necessary for education-related purposes, safeguarding, legal obligations, or substantial public interest reasons. This will depend on the nature of the information provided and the context of the enquiry.

5. Cookies and tracking

This website does not use cookies, analytics cookies, advertising cookies or tracking technologies.

We do not use website analytics tools to track visitors across the site.

6. How we store your information

When you submit an enquiry form, the information you provide may be sent to us by email and/or stored securely within our website or hosting environment.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

Access to enquiry information is restricted to people who need it in order to respond to or manage the enquiry.

7. How long we keep your information

We will only keep enquiry information for as long as necessary.

In most cases, we will keep website enquiry information for up to 12 months after the enquiry has been dealt with, unless we need to keep it for longer because:

• The enquiry leads to an ongoing referral, placement or professional relationship

• We need to keep a record for safeguarding, legal, regulatory or complaints purposes

• We are required to retain the information by law

Where an enquiry becomes part of a pupil, referral, safeguarding or admissions record, it may be retained under our wider data protection, safeguarding and records retention policies.

8. Who we share your information with

We do not sell your personal information.

We may share information from an enquiry where it is necessary and appropriate, including with:

• Relevant members of staff within Conquer Learning

• Local authorities, schools, referral partners or education professionals, where relevant to the enquiry

• Safeguarding authorities or other appropriate bodies, where we have a safeguarding concern or legal duty

• IT, website, email or hosting providers who support the operation of our website and systems

Where we use third-party service providers, they are only permitted to process personal information as necessary to provide their services to us.

9. International transfers

We aim to store and process personal information within the UK or European Economic Area where possible.

If any of our service providers process personal information outside the UK, we will take steps to ensure appropriate safeguards are in place.

10. Your data protection rights

Under data protection law, you have rights in relation to your personal information. These may include the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how we use your information

• Object to our use of your information in certain circumstances

• Complain to the Information Commissioner’s Office

Some rights may not apply in every situation, particularly where we need to keep or use information for legal, safeguarding, education or regulatory reasons.

To exercise your rights, please contact us using the details above.

11. Complaints

If you are unhappy with how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website.